Training Providers in London

We have specialised for 25 years in creating training DVDs and e-learning modules, coaching, and providing workshops on awareness and skills of Cross-Cultural Communication. These are key skills for ensuring mutual understanding between people who are using English, but who come from different cultural backgrounds. Different cultures strongly influence people’s ways of thinking and styles of communicating. We develop the skills needed not just to avoid damaging confusion and misunderstandings in business or public services, but to positively win confidence and build rapport across cultures

INTERNATIONALLY (a) for executives and managers in marketing overseas, negotiating trade agreements, or JV project managing, and (b) for front-line call centre staff in India to meet the expectations of Western consumers and so achieve higher levels of customer satisfaction

DOMESTICALLY (a) for managers of culturally diverse teams, (b) for effective front-line delivery of public services (NHS; Housing, Social Services, etc) in multi-cultural communities, and (c) for universities teaching global graduates and international students.

Consultancy, customised e-learning modules, team workshops or coaching for International Business - face-to-face or via web conference or Skype. Workshops and e-learning modules for managers and front-line staff in NHS and local authority services to ensure equality of access for culturally diverse communities / patients creation of bespoke training DVDs, made to full broadcast standard speaker at conferences: presentations featuring real-life evidence from our unique documentary DVD collection.

Induction for newly arriving international students at UK universities – tackling culture, language and study shock

training for tutors and staff at universities for meeting needs of international students. Visiting Lectures in Linguistics, and for Global Graduates (MBA/MSC) in International Management. Front-line staff training for call centres in Asia, especially India, for service delivery to Western customers.

We provide independent evaluation reports of all our training for International Business, Public Services, NHS.

Keywords: disability training, cross cultural communication training, crosstalk and cross cultural training, cultural competence, diversity training, harassment training, equality training , call centre training in india, equality act training

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